Returns / Exchange Policy

At Sufnaa, we currently do not offer returns or exchanges for products once delivered.

📦 Damaged Product Claims

We will gladly assist you only in the rare case that you receive a damaged product, provided that:

• A clear, continuous unboxing video is shared
• The video must show:
• The sealed package
• The shipping label
• The product and the damage clearly

📌 Claims without an unboxing video cannot be processed.

⏱ Claim Timeline

• All damage claims must be raised within 48 hours of delivery
• Requests received after this period may not be considered

❌ Please Note

We are unable to accept claims for:

• Missing or unclear unboxing videos
• Change of mind or personal preference
• Minor variations in color, design, or finish
• Damage caused after use
• Sale or discounted items

🔍 Review Process

• All claims are reviewed carefully
• Sufnaa reserves the right to make the final decision regarding replacements or refunds

📩 Need Assistance?

Please email your order details and unboxing video to Sufnaajewels@gmail.com within 48 hours of delivery, and our team will be happy to review your request.